1. Introduction
Inkhorn Tech - FZCO ("Inkhorn," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose information when you access our website at inkhorn.tech and use our software applications, AI-powered tools, and related services (collectively, the "Services").
This policy applies to all users of our Services, including those who have installed our applications on their devices. By accessing our website or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
2. Information We Collect
2.1 Information You Provide to Us
- Account and Contact Information: Name, email address, phone number, company name, and other contact details you provide when creating an account or communicating with us.
- Professional Information: Job title, department, industry, and other business-related information.
- Payment Information: Billing address and payment details (processed securely through third-party payment processors).
- Communications: Content of messages, support tickets, and other communications with Inkhorn.
2.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Usage Data: IP address, browser type, access times, pages viewed, features used, and interactions with our Services.
- Application Data: When you use our applications, we may collect application performance data, crash reports, feature usage analytics, and system logs.
- Location Data: General geographic location derived from IP address (we do not collect precise geolocation without explicit consent).
2.3 Information from Third Parties
We may receive information about you from third-party services you connect to our applications, business partners, and publicly available sources, in accordance with applicable laws.
3. How We Use Your Information
We process your information for the following purposes:
- Service Delivery: To provide, maintain, and improve our Services, including AI model training and optimization for your specific use cases.
- Application Functionality: To enable features within our applications, process requests, and deliver personalized experiences.
- Technical Operations: To monitor system performance, troubleshoot issues, perform data analysis, and maintain security and integrity.
- Communication: To respond to inquiries, send technical notices, updates, security alerts, and administrative messages.
- Development and Innovation: To develop new features, conduct research, and improve our AI models and algorithms.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
- Security: To detect, prevent, and address fraud, security vulnerabilities, and unauthorized access.
4. Data Processing and AI Systems
Our Services utilize artificial intelligence and machine learning technologies. When you use our AI-powered applications:
- Your input data may be processed by our systems to generate outputs, predictions, or recommendations.
- We may use aggregated and anonymized data to train and improve our AI models.
- We implement technical safeguards to protect the confidentiality of your data during processing.
- We do not use your proprietary or confidential data to train models that benefit other customers without your explicit consent.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to collect information about your browsing activities. These technologies help us:
- Authenticate users and prevent fraudulent use
- Remember your preferences and settings
- Analyze usage patterns and improve Services
- Deliver relevant content and measure campaign effectiveness
You can control cookies through your browser settings. Please note that disabling cookies may limit certain functionality of our Services.
6. Data Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: Third-party vendors who perform services on our behalf, such as cloud hosting (AWS, GCP), analytics providers, payment processors, and customer support tools. These providers are contractually obligated to protect your data.
- Business Transfers: In connection with mergers, acquisitions, or sale of assets, your information may be transferred to the acquiring entity.
- Legal Obligations: When required by law, regulation, legal process, or governmental request, or to protect rights, property, or safety.
- With Your Consent: When you explicitly authorize us to share your information.
We do not sell your personal information to third parties for their marketing purposes.
7. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Access controls and authentication mechanisms
- Regular security assessments and vulnerability testing
- Employee training on data protection and security
- Monitoring and logging systems to detect unauthorized access
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but commit to promptly notifying you of any material breach as required by law.
8. Data Retention
We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on data type and purpose:
- Account information: Duration of account plus applicable legal retention period
- Usage and analytics data: Typically 24-36 months
- Application logs: 90 days to 12 months depending on type
- Communication records: As required for legal compliance
9. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your information for certain purposes
- Restriction: Request restriction of processing in certain circumstances
- Withdrawal of Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions where applicable.
11. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated policy on this page with a revised "Effective Date." Material changes will be communicated through prominent notice on our website or via email. Your continued use of the Services after such notice constitutes acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Inkhorn Tech - FZCO
Building A1, Dubai Digital Park
Dubai Silicon Oasis
Dubai, United Arab Emirates
Email: [email protected]